Terms & Conditions

PRODUCTS & AVAILABILITY

• All products listed on our website are subject to availability and may vary from time to time.
• In the rare event that we are unable to provide a particular product, we reserve the right to substitute it with another of equivalent value and quality.
• All product images on our website are intended as a guide only.
• Certain products may be provided in bud to ensure a longer product life.

PRODUCT PRICES

• All prices listed on our website are subject to change.
• All prices listed on our website include VAT.

ORDERS & FULFILMENT

• When placing an order, you will be asked to provide certain Personal Data. You can find out more about how we use this Personal Data by reading our Privacy Policy.
• You may amend or cancel an order up to 2 working days before the delivery or collection date requested at the time of placing an order. To amend or cancel an order, please contact us as soon as possible.
• If for any reason we are unable to fulfil an order, or any part of an order, we will notify you as soon as possible and refund you accordingly – not exceeding the original order value.

DELIVERY & COLLECTION

• All products listed on our website are available for delivery or collection only.
• Available delivery areas for a particular product are clearly shown on our website.
• Orders placed for delivery outside of the available delivery areas may be cancelled by us.
• Order collection is available from our business premises by appointment only. Please contact us to arrange a suitable date and/or time for collection of an order.
• A suitable form of ID may be required when collecting an order.
• Should you require delivery or collection on the same day as placing an order, please contact us.
• Delivery or collection is not available on Sunday’s or public holidays, except during peak times such as Mother’s Day, Valentine’s Day or the Christmas period.
• We are only responsible for delivery to the address specified at the time of placing an order.
• In the case of delivery to an address where a third party is involved, such as an office, hospital, funeral director or any other business location, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery.
• We cannot accept responsibility if the intended recipient of an order has moved, or lives elsewhere, and the actual receiver refuses or fails to return the order.
• If the delivery driver is unable to find a suitable person to accept delivery of an order, the delivery driver will either deliver the order to a neighbour, leave it in a secure location or leave a card at the delivery address with details regarding how to re-arrange delivery or collection.
• If there are any difficulties in delivering an order, we reserve the right to contact the intended recipient using the recipient contact details specified at the time of placing an order.

COMPLAINTS

• In the unlikely event that you are not satisfied with an order, please contact us within 48 hours of delivery and we will be happy to help. Photos and/or inspection of an order may be necessary for us to deal with your complaint.

BOOKING DEPOSIT

• A £100 booking deposit is required to hold and book your wedding date. This should be paid during the initial consultation or on receipt of your written quotation. This deposit will be subtracted from your final wedding bill. If for any reason you decide to cancel your wedding, this deposit is non-refundable. If you decide to postpone your wedding, we will hold the deposit until the wedding goes ahead and may be subject to rearrangement fees.

CONSULTATIONS

• Once your wedding date is booked with us, you should arrange a further detailed consultation approximately 4-6 weeks before your wedding day. This is to finalise the arrangements and discuss any last minute changes.
• All wedding consultations will be made by appointment only. The initial consultation is complimentary. We will be available for contact by phone and email at any stage to answer any questions and queries you may have. Further requests for consultations may be charged.

CHANGES

• We order your wedding flowers approximately fourteen days before your wedding date, therefore any changes must be made by then. You will not be allowed to make any changes after the order has been placed without additional fees. We will however try to make small changes where possible to accommodate your needs.

PRODUCT AVAILABILITY

• As fresh flowers and foliage are living products, there are occasions when particular varieties may be unavailable. Whilst every effort is made to source products accordingly, sometimes we are unable to obtain a particular type of flower. All fresh flowers and foliage are subject to availability and stringent quality checks, as such Wheal Sara Flowers reserve the right to use a similar flower as a substitute of the previously chosen flower.

INVOICES

• The final invoice for your wedding flowers will be issued to you after your detailed consultation. The final payment must be paid in full 14 days before the wedding. Wheal Sara Flowers reserves the right to cancel any wedding flowers, if payment is not made by this date. We are not obliged to offer any compensation for inconvenience caused.

QUOTATIONS

• Prices quoted will take into consideration a premium for weddings occurring over Valentine’s Day, Mother’s Day Weekend and/or any public/bank holiday or Sunday.

QUERIES OR COMPLAINTS

• Any queries/complaints must be raised within 1 hour of delivery.

CANCELLATION

• Any cancellations made within 90 days of the booked event: No deposit refundable.
• Any cancellations made within 60 days of the booked event: No deposit refundable and administration charge will be applicable of £50.00.
• Any cancellations made within 30 days of the booked event: No deposit refundable and 50% of the final balance will be required.
• Any cancellations made within 14 days of the booked event: Full balance will be required.

DEPOSIT

• A holding deposit will be required to cover any loss or damage while in the hirer’s possession. This will be returned once the hire equipment has been returned in perfect condition.

HIRE PERIOD

• Equipment hire is based on 2 day’s (48 hours) hire duration. On request, the hirer may collect 1 day before the event, subject to equipment being available. An extra days hire may be charged if necessary.

RESPONSIBILITY

• The hirer shall be solely responsible for the hired equipment, not the reception/event venue/hotel/florist or any other third party to whom shall take possession of the hired equipment. The hirer shall be alone responsible for ensuring the hired equipment is kept in good order from the time of receipt of delivery until back into the possession of Wheal Sara Flowers.

DAMAGE

• Any damage to hired equipment or missing equipment will be charged to the hirer. Replacement of equipment is charged at current market price. It is then the responsibility of the hirer to reclaim any of these costs from the venue, if the venue was at fault.

AVAILABILITY

• In the event that items are unavailable, Wheal Sara Flowers will endeavour to notify the hirer as soon as possible and promptly refund any monies already paid. The extent of Wheal Sara Flowers liability is limited to a refund of monies already paid.

REPLACEMENT OR REPAIR COSTS

• If the replacement or repair costs are higher than the holding deposit, Wheal Sara Flowers will invoice the hirer for the difference and the hirer agrees to pay such invoice within 14 days of receipt.

RETURNS

• For items that are not returned within 1 day from the hire end period and where Wheal Sara Flowers have received no contact from the hirer, Wheal Sara Flowers are entitled to assume that the hirer has no intention of returning the property. In these circumstances, Wheal Sara Flowers reserve the right to notify the authorities as appropriate and invoice the hirer for the full replacement cost of the equipment.
• The hirer must return all equipment rented unless they are provided as part of the service, in which case this will be clearly specified in the quotation.

PERMITTED USE

• All hire equipment is for indoor use only, unless otherwise specified.

ALTERATIONS

• The equipment hired must not be altered in any way, without prior written approval. Some equipment is fragile, please handle with care at all times. The hirer under no circumstances will be permitted to spray the equipment with any hairspray, perfume or any other spray.

DELIVERY & COLLECTION

• The hire charges do not include delivery or collection charges, unless otherwise agreed prior to hiring.
• All goods should be pre-packed in their original boxes if collection has been agreed.