Terms & Conditions

1 – Products
1.1 All products as depicted on this website (as may be varied from time to time) are available for local delivery only.
1.2 Certain flower and plant products may be delivered in bud to ensure longer life.
1.3 All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice.
1.4 In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery date.
1.5 Products shown on the website are a guide only and may vary. Please contact us for more information.

2 – Prices
2.1 Prices listed are subject to change during peak periods and to accommodate the seasonal availability of some flowers.
2.2 Prices include VAT at the prevailing rate set by customs and excise.
2.3 Product prices shown are all plus a local delivery charge depending on the area you wish to be delivered to. Please contact us for delivery prices.

3 – Orders/Payment
3.1 During the order process, you will be required to provide us with your personal details, including full name and telephone number, together with those of the intended recipient and all necessary payment details.
3.2 We accept payment by all major credit and/or debit cards, other than Diners, department store cards and Amex, or any other credit and/or debit cards as we may specify from time to time.

4 – Delivery
4.1 Local delivery charges start from just £3.90.
4.2 Delivery Services – Should you require your delivery to be made on the same day, please place your order by 2pm to guarantee same day delivery, or within a specific time period, please contact us to place your order.
4.3 Delivery is not available on Sunday’s or public holidays, unless it’s a peak time, such as Mother’s Day Weekend, Valentine’s Day or the Christmas period.
4.4 To avoid problems or delays with delivery, please ensure that you have included the full address details, including an accurate postcode of the intended recipient, as well as a telephone number, together with your daytime contact telephone number or e-mail address, so that we can notify you in the event that any delivery problems are encountered.
4.5 In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, funeral directors, and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
4.6 Please note that Wheal Sara Flowers is only responsible for delivering to the address you quote (or to a neighbour if no one is at home). We regret that where the goods have been correctly delivered, we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual receiver refuses or fails to return item(s).
4.7 Where the delivery driver is unable to find someone to accept delivery, they will either deliver to a neighbour, leave in a secure location or leave a card at the address for the recipient to make contact.
4.8 In the instance of there being difficulties in delivering your order to the intended recipient, we reserve the right to contact the recipient using the contact details you provide at the time of placing your order.
4.9 Before placing your order, please review delivery information and prices.

5 – Cancellation
5.1 Orders may be amended or cancelled up to 2 working days before the intended delivery date.
5.2 To amend or cancel your order, please contact us.
5.3 Orders may not be cancelled on or after the requested order delivery date. In the event that you are not satisfied with your order, any complaints should be addressed to Wheal Sara Flowers within 48 hours of delivery and photos/inspection of flowers will be necessary for us to deal with your complaint.

1 – A £100 booking deposit is required to hold and book your wedding date. This should be paid during the initial consultation or on receipt of your written quotation. This deposit will be subtracted from your final wedding bill. If for any reason you decide to cancel your wedding, this deposit is non-refundable. If you decide to postpone your wedding, we will hold the deposit until the wedding goes ahead and may be subject to rearrangement fees.

2 – Once your wedding date is booked with us, you should arrange a further detailed consultation approximately 4-6 weeks before your wedding day. This is to finalise the arrangements and discuss any last minute changes.

3 – All wedding consultations will be made by appointment only. The initial consultation is complimentary. We will be available for contact by phone and email at any stage to answer any questions and queries you may have. Further requests for consultations may be charged.

4 – We order your wedding flowers approximately fourteen days before your wedding date, therefore any changes must be made by then. You will not be allowed to make any changes after the order has been placed without additional fees. We will however try to make small changes where possible to accommodate your needs.

5 – As fresh flowers and foliage are living products, there are occasions when particular varieties may be unavailable. Whilst every effort is made to source products accordingly, sometimes we are unable to obtain a particular type of flower. All fresh flowers and foliage are subject to availability and stringent quality checks, as such Wheal Sara Flowers reserve the right to use a similar flower as a substitute of the previously chosen flower.

6 – The final invoice for your wedding flowers will be issued to you after your detailed consultation. The final payment must be paid in full 14 days before the wedding. Wheal Sara Flowers reserves the right to cancel any wedding flowers, if payment is not made by this date. We are not obliged to offer any compensation for inconvenience caused.

7 – Prices quoted will take into consideration a premium for weddings occurring over Valentine’s Day, Mother’s Day Weekend and/or any public/bank holiday or Sunday.

8 – Any queries/complaints must be raised within 1 hour of delivery.

9 – Cancellation Charges
Any cancellations made within 90 days of the booked event: No deposit refundable.
Any cancellations made within 60 days of the booked event: No deposit refundable and administration charge will be applicable of £50.00.
Any cancellations made within 30 days of the booked event: No deposit refundable and 50% of the final balance will be required.
Any cancellations made within 14 days of the booked event: Full balance will be required.

1 – A holding deposit will be required to cover any loss or damage while in the hirer’s possession. This will be returned once the hire equipment has been returned in perfect condition.

2 – Equipment hire is based on 2 day’s (48 hours) hire duration. On request, the hirer may collect 1 day before the event, subject to equipment being available. An extra days hire may be charged if necessary.

3 – The hirer shall be solely responsible for the hired equipment, not the reception/event venue/hotel/florist or any other third party to whom shall take possession of the hired equipment. The hirer shall be alone responsible for ensuring the hired equipment is kept in good order from the time of receipt of delivery until back into the possession of Wheal Sara Flowers.

4 – Any damage to hired equipment or missing equipment will be charged to the hirer. Replacement of equipment is charged at current market price. It is then the responsibility of the hirer to reclaim any of these costs from the venue, if the venue was at fault.

5 – In the event that items are unavailable, Wheal Sara Flowers will endeavour to notify the hirer as soon as possible and promptly refund any monies already paid. The extent of Wheal Sara Flowers liability is limited to a refund of monies already paid.

6 – If the replacement or repair costs are higher than the holding deposit, Wheal Sara Flowers will invoice the hirer for the difference and the hirer agrees to pay such invoice within 14 days of receipt.

7 – For items that are not returned within 1 day from the hire end period and where Wheal Sara Flowers have received no contact from the hirer, Wheal Sara Flowers are entitled to assume that the hirer has no intention of returning the property. In these circumstances, Wheal Sara Flowers reserve the right to notify the authorities as appropriate and invoice the hirer for the full replacement cost of the equipment.

8 – All hire equipment is for indoor use only unless specified.

9 – The equipment hired must not be altered in any way, without prior written approval. Some equipment is fragile, please handle with care at all times. The hirer under no circumstances will be permitted to spray the equipment with any hairspray, perfume or any other spray.

10 – The hire charges do not include delivery and collection charges unless otherwise agreed prior to hiring.

11 – The hirer must return all equipment rented unless they are provided as part of the service, in which case this will be clearly specified in the quotation.

12 – All goods should be pre-packed in their original boxes if collection has been agreed.